Privacy Policy
* What information are we collecting about you?
* How do we collect this information?
* Why do we want this information?
* How do we use your personal information?
* Do you need to take action to receive information from us?
* Is the information kept safe? Will the data be shared with 3rd parties?
* How long will we store your personal data?
* What rights do you have concerning your personal information?
* If the information isn’t accurate, how can you change it?
* How can you get taken off the list?
* How can you raise a complaint?
* Use of cookies How will you know if we change this policy?
When users visit and interact with our site, we collect both personal data and non-personal data.
Personal data is typically recorded when users apply for a course or purchase a product. More detailed personal information may be recorded through participation by users in surveys, promotions, offers, queries and requests for information.
Non-personal data is information that is not connected with identity, and routinely gathered through the tracking of statistics and analysis of the traffic to our site and interest shown while visiting our site. Like most companies, we also use cookies to hold data about you which helps your experience as you use the website. You can read more in our cookies policy here.
First of all we’re collecting personal data which is information that identifies you as an individual. This can include all or some of the following, such as:
* First name
* Last name
* Email address
* Profile picture
* Country of residence
* Gender
* Age group
When you take part in one of our promotions, competitions, draws, sign up for a webinar, event or get downloadable free materials related to our courses, we ask for:
* First name
* Email address
When you sign up for a course for the first time, we ask for details such as:
* First name
* Last name
* Email address
* Country
* Age group
If you sign up with Facebook then we can access your:
* First name
* Last name
* Gender
* Age
* Profile picture
We may collect your phone number if you signed up to Facebook with your phone as well as other public information (please revert to Facebook to understand what the other public information may be).
If you sign up with Google+ we have access to your:
* First name
* Last name
* Profile picture
When you complete a course and request any hard copy documents:
* Full address
* This includes any information you send to us, such as through the contact form on our website, email, text, social media messaging, social media posting or any other communication that you send us. We use this information so we can communicate with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
* Customer Data: This includes data relating to any purchases of courses or related services. This information could be your name, title, email address, and purchase details. We process this data to supply the courses, course material and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract. Once you have completed the course, we may need your billing address or delivery address to send your certificates to you. We do not keep your bank card details as this is collected by a secure payment gateway, either Paypal or Stripe.
* User Data: This includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back-ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
* Technical Data: This includes data about your use of our website and online services such as your IP address, your username, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyze your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business, and to grow our business and to decide our marketing strategy.
* Marketing Data: This includes data about your preferences in receiving marketing from us and your communication preferences. We process this data to enable you to take part in our promotions such as competitions, prize draws and free giveaways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
* Cookies: We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookies policy for more details about this.
* Third Parties: We may receive data from third parties such as search information providers and analytics providers like Google based outside the EU, social media campaigns like Facebook based outside the EU, or providers of technical, payment and delivery services, like data brokers or aggregators. For example, if you elect to connect your social media account to your website account, certain personal information from your social media account will be shared with us, which may include personal information that is part of your profile or your friends’ profiles.
If you wish to exercise any of the rights set out above, please contact us here
You will not have to pay a fee to access your personal data (or to exercise any of the other rights).
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
You can edit your personal details via your profile page whenever you wish.