"> Privacy Policy
Privacy Policy
Welcome To Our Privacy Policy

This privacy notice tells you about the information we collect from you when you use our website. It was recently reviewed in accordance with the EU General Data Protection Regulation (GDPR) which will come into effect on the 25th May 2018.

When you use our services, you’re trusting us with your personal information. This Privacy Policy will help you understand:

Your privacy is of the utmost importance to us. We respect the right to privacy of all users and are fully committed to protecting that right.

This is important so we’d advise you to read this Privacy Policy carefully alongside our Terms and Conditions.

EventTrix (owned by Dahlgren Limited) is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Table of Contents

What information are we collecting about you?

When users visit and interact with our site, we collect both personal data and non-personal data.

Personal data is typically recorded when users apply for a course or purchase a product. More detailed personal information may be recorded through participation by users in surveys, promotions, offers, queries and requests for information.

Non-personal data is information that is not connected with identity, and routinely gathered through the tracking of statistics and analysis of the traffic to our site and interest shown while visiting our site. Like most companies, we also use cookies to hold data about you which helps your experience as you use the website. You can read more in our cookies policy here.

First of all we’re collecting personal data which is information that identifies you as an individual. This can include all or some of the following, such as:

When you take part in one of our promotions, competitions, draws, sign up for a webinar, event or get downloadable free materials related to our courses, we ask for:

When you sign up for a course for the first time, we ask for details such as:

If you sign up with Facebook then we can access your:

 We may collect your phone number if you signed up to Facebook with your phone as well as other public information (please revert to Facebook to understand what the other public information may be).

If you sign up with Google+ we have access to your:

When you complete a course and request any hard copy documents:

How do we collect this information?

There are various ways we can get this information:

Why do we want this information?

Any information collected by us is used for the sole purpose of delivering and improving our services, products, and overall student experience. It helps us to tailor our service to suit you.

We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver courses or other services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please contact us here. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

How do we use your personal information?

We use this data so we can send you useful information, such as:

Do you need to take action to receive information from us?

If you are based in EU, you will be asked to give us permission to receive our marketing emails:

If you are not based in EU you will be receiving our emails with offers, site updates, company news and new products with the option to opt out at any time.

You can withdraw your consent at any time and we will stop sending you the information. You can withdraw the consent by:

However, you will still be able to receive the following emails or other similar emails even if you haven’t given your consent. This is because we believe it is in your legitimate interest as a student of EventTrix:

If you want to withdraw, even from the emails described above as legitimate consent, you can do so by contacting our customer support team. However, you would still receive the following emails:

Is the information safe?

We recognise the importance of your security when using our site. We take every prudent step to protect all information you divulge when making a payment to us. We do not collect or store any payment details i.e. credit or debit card details. All payment transactions are securely done through Paypal or Stripe, independent payment gateways.

We keep all your personal data confidential - only employees who need to access your account for the purpose of delivering our service to you, have access to them. We do not sell or pass your personal data to any third parties unless we receive specific consent from you to do this (e.g. when you are requesting a hard copy certificate to be posted to you from ICOES, we will ask you for your permission to pass your postal address, name and email address to ICOES).

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach in accordance with the rules set in GDPR (General Data Protection Regulation).

We stored all information on our secure servers. When you register, we will ask you to choose a password which enables you to access the online courses and content. You are responsible for keeping this password confidential. We ask you not to share this password with anyone.

Will the data be shared with 3rd parties?

We do not share your personal data with any third party for their marketing purposes. If we partner with a third party whose offer may be of interest to you, we will contact you and ask for your specific consent to communicate further on that partnership.

We may have to share your personal data with the parties set out below:

This website may include links to third-party websites, social media networks, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

We keep all your personal data confidential - only employees who need to access your account for the purpose of delivering our service to you, have access to them. We do not sell or pass your personal data to any third parties unless we receive specific consent from you to do this (e.g. when you are requesting a hard copy certificate to be posted to you from ICOES, we will ask you for your permission to pass your postal address, name and email address to ICOES).

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

How long will we store your personal data?

We will retain your personal data for as long as you have a student account with us. We do not close your account to allow you to access your certificate and/or course materials.

We are also obliged to keep some of your personal data for the purposes of satisfying any legal, tax, accounting, or reporting requirements.

In some circumstances we may use your personal data anonymously for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

What rights do you have concerning your personal information?

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

You can see more about these rights at:

If you wish to exercise any of the rights set out above, please contact us here

You will not have to pay a fee to access your personal data (or to exercise any of the other rights).

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

You can edit your personal details via your profile page whenever you wish.

If the information isn’t accurate, how can you change it?

It is very important that the information we hold about you is accurate and up-to-date. If your personal information changes, you can login to the website and edit your profile, if you need support you can contact us here

How can you get taken off the mailing list?

You can ask us to stop sending you marketing messages at any time by logging into the website and updating your preferences under your account details OR by following the unsubscribe link on any marketing messages sent to you OR by sending us a message here at any time.

How can you raise a complaint?

If you have any queries or are unsure about any aspect of how we collect and use your data, we’re happy to help you. Please contact us here so we can resolve any issues you have. You have the right to complain to your local supervisory authority but please contact us first so we can resolve the matter quickly and satisfactorily.

Use of cookies

When you use our website to browse our products and services and view the information we make available, a number of cookies are used to allow the website to function, to collect useful information about visitors and to help make your user experience better.

For more information about the cookies we use, please read our Cookies Policy.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly

Contact Details

If you would like any additional information about brand name privacy or security policies, contact us here

(Monday to Friday from 9am - 8pm GMT)

How will I know if you change this policy?

We update our Privacy Policy from time to time. If we make any material changes, we’ll let you know by email or post a notification on our website. The revised policy will supersede all previous policies. For that reason, we encourage you to review our Privacy Policy regularly. We will update the date of this document each time it is changed.

This Privacy Policy was last updated on 26th April 2021